Where is my order?Updated 4 days ago
You can track your order anytime by clicking on Track Your Order.
A shipping confirmation email with your tracking number is sent as soon as your order leaves our warehouse. Use the tracking link in that email to see real-time delivery status.
Tracking status explanations
Status | What it means |
Label Created | Your order has been processed, and a label has been generated. The carrier hasn't picked it up yet — allow 1 business day. |
In Transit | Your package is on its way. Delivery estimates shown are approximate. |
Out for Delivery | Your package is on a delivery vehicle and should arrive today. |
Delivered | Your package has been marked delivered. Check your door, mailbox, porch, and with neighbors. |
Exception / Delay | An unexpected delay has occurred. Contact us if this persists for more than 2 business days. |
Tracking hasn't updated in several days
Occasional delays in carrier scanning are normal. If your tracking hasn't updated in more than 3 business days after shipment, email [email protected] with your order number.
Orders with cases and accessories may ship in multiple packages with separate tracking numbers. Check your shipping confirmation email for all tracking numbers included with your order.