Condition 1

If you&apos;re not completely satisfied with your Condition 1 product, return it for a replacement or refund. This offer applies to orders placed on Condition1.com only.&#xA0;Unless there was an error on our end, the customer will be responsible for return shipping charges and they will be deducted from the final refund amount. Items must be returned within 60 days of order date.&#xA0;Please use our convenient <a href="https://condition1.com/apps/aftership-returns-center" target="_blank" rel="noopener noreferrer">Online Returns Manager</a> to initiate your return and we&apos;ll email you a return shipping label for your order. If you have any questions, we&#x2019;re happy to answer them. Send us an email <a href="https://contact.gorgias.help/forms/n9cj2i23" target="_blank" rel="noopener noreferrer">here</a>

If you're not completely satisfied with your Condition 1 product, return it for a replacement or refund. This offer applies to orders placed on Condition1.com only. Unless there was an error on our end, the customer will be responsible for return shi

What's your 60-day return policy?

Where is my order?

Free shipping — how it works

Do you ship internationally?

How to cancel or modify an order

What is shipping protection?

I received the wrong item

Something is missing from my order

Returns and exchanges

Do you ship to PO boxes?

What items are non-refundable?

What are the refund options?

How soon will I get my refund?

ORDERS, SHIPPING & RETURNS

Will my firearm fit?

Flying with firearms — TSA and airline requirements

Waterproof rating — what it means and how to maintain it

Pluck foam vs. Pre-cut foam inserts

Custom foam options

Will my camera or drone fit?

Combo locks — setup, reset, and TSA lock holes

Is there a store or facility I can visit?

PRODUCTS & CASES

How to file a warranty claim

Latch troubleshooting

Wheel and rolling case issues

Cracked or broken case

WARRANTY & PRODUCT SUPPORT

Military and first responder discount

Promo code troubleshooting

Forgot to apply a discount code

Industry and partner programs

Sales tax and tax-exempt orders

DISCOUNTS & PROGRAMS

Where is my Order?

I have an Amazon order issue

Will my item fit in #XXX case?

Is my color in stock? Is my case size in stock?

Can you sell me case component parts?

I have a question about...

My question is not addressed...

Will case accessories fit into other cases

Do you offer bulk order discounts?

Do you offer a Military or First Responder Discount?

Expedited & Express Shipping Options

How do I apply promo/discount codes?

What's your 60-day return policy?Updated 2 months ago