FAQ
Where is my Order?
Track it here. Our fulfillment crew works Monday-Friday. Our team does our best to get orders shipped out and a tracking number to you within 48 hours. If it’s been longer than 48 hours and you’re looking for an update, drop us an email here and we w
What's your 60-day return policy?
If you're not completely satisfied with your Condition 1 product, return it for a replacement or refund. This offer applies to orders placed on Condition1.com only. Unless there was an error on our end, the customer will be responsible for return shi
I have an Amazon order issue
Thank you for shopping with us on Amazon. Sometimes things happen and your order may not have been filled correctly at Amazon, or you may need a different size or color. If that is the case, you should do that directly with Amazon. In the rare event
Will my item fit in #XXX case?
We won't always know the answer to that and would only be guessing since we don't have your item in front of us. Compare the external and internal measurements of the case with the measurements of your item(s). If you're ordering cases with our pluck
Is my color in stock? Is my case size in stock?
We try to keep all cases stocked and plenty of inventory on hand. Shoot us an email with any specifics questions on models and colors here.
Can you sell me case component parts?
If you have issue with any part of your case please email us here and we will send you case component parts at no cost. This can include wheels, latches, pins, handles and decals. All we ask is for a brief description of the issue and picture to help
I have a question about...
We respond very quickly to an email sent here. Our hours are Monday-Friday 8am-5pm CST.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us here.
Will case accessories fit into other cases
Lid organizers and padded dividers are only meant to fit in the specific case model they are designed for.
Do you offer bulk order discounts?
Yes we offer discounts on bulk orders starting at 25PCS and up. Fill out the form here to get started.
Do you offer a Military or First Responder Discount?
Yes, 15% off. You can access more information about our military and first responder discount here: Military Discount Details.
Expedited & Express Shipping Options
Expedited and Express orders placed after 12:00PM CST will not ship until the next business day. Our warehouse is staffed 8AM-5PM CST Monday - Friday.
How do I apply promo/discount codes?
To apply a promo or discount code:• Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order.• Only one code can be used per order.If you’re having trouble entering y