Condition 1

<p style="margin: 2.66667px 0px 6.66667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;" id="isPasted">Shipping protection is an optional add-on available at checkout. It covers your order against loss, theft, or damage during transit.&#xA0;What it covers&#xA0;<ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="none" lang="EN-US" class="TextRun SCXW13255515 BCX0" style="margin: 0px;padding: 0px;color: rgb(23, 25, 25);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;">Package lost by the carrier</li><li style="margin-left: 24px;"><span data-contrast="none" lang="EN-US" class="TextRun SCXW13255515 BCX0" style="margin: 0px;padding: 0px;color: rgb(23, 25, 25);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;">Package stolen after confirmed delivery</li><li style="margin-left: 24px;"><span data-contrast="none" lang="EN-US" class="TextRun SCXW13255515 BCX0" style="margin: 0px;padding: 0px;color: rgb(23, 25, 25);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;">A package that arrives visibly damaged</li></ul>Filing a claim&#xA0;Email support@condition1.com with your order number, a description of the issue, and photos of any damage. We will process a replacement or refund based on the situation.&#xA0;Orders without shipping protection&#xA0;Condition 1 will still work with you on carrier-verified losses or damage, but resolution timelines depend on the carrier&apos;s own claims process.&#xA0;

Shipping protection is an optional add-on available at checkout. It covers your order against loss, theft, or damage during transit. What it covers. Filing a claim. Email support@condition1.com with your order number, a description of the issue, and

What is shipping protection?

ORDERS, SHIPPING & RETURNS

Where is my order?

Free shipping — how it works

Do you ship internationally?

How to cancel or modify an order

I received the wrong item

Something is missing from my order

Returns and exchanges

Do you ship to PO boxes?

What items are non-refundable?

What are the refund options?

How soon will I get my refund?

Will my firearm fit?

Flying with firearms — TSA and airline requirements

Waterproof rating — what it means and how to maintain it

Pluck foam vs. Pre-cut foam inserts

Custom foam options

Will my camera or drone fit?

Combo locks — setup, reset, and TSA lock holes

Is there a store or facility I can visit?

PRODUCTS & CASES

How to file a warranty claim

Latch troubleshooting

Wheel and rolling case issues

Cracked or broken case

WARRANTY & PRODUCT SUPPORT

Military and first responder discount

Promo code troubleshooting

Forgot to apply a discount code

Industry and partner programs

Sales tax and tax-exempt orders

DISCOUNTS & PROGRAMS

Where is my Order?

What's your 60-day return policy?

I have an Amazon order issue

Will my item fit in #XXX case?

Is my color in stock? Is my case size in stock?

Can you sell me case component parts?

I have a question about...

My question is not addressed...

Will case accessories fit into other cases

Do you offer bulk order discounts?

Do you offer a Military or First Responder Discount?

Expedited & Express Shipping Options

How do I apply promo/discount codes?

What is shipping protection?Updated 5 days ago