Condition 1

Where is my order?

Free shipping — how it works

Do you ship internationally?

How to cancel or modify an order

What is shipping protection?

I received the wrong item

Something is missing from my order

Returns and exchanges

Do you ship to PO boxes?

What items are non-refundable?

What are the refund options?

How soon will I get my refund?

ORDERS, SHIPPING & RETURNS

Will my firearm fit?

Flying with firearms — TSA and airline requirements

Waterproof rating — what it means and how to maintain it

Pluck foam vs. Pre-cut foam inserts

Custom foam options

Will my camera or drone fit?

Combo locks — setup, reset, and TSA lock holes

Is there a store or facility I can visit?

PRODUCTS & CASES

How to file a warranty claim

Latch troubleshooting

Wheel and rolling case issues

Cracked or broken case

WARRANTY & PRODUCT SUPPORT

Military and first responder discount

Promo code troubleshooting

Forgot to apply a discount code

Industry and partner programs

Sales tax and tax-exempt orders

DISCOUNTS & PROGRAMS

Where is my Order?

What's your 60-day return policy?

I have an Amazon order issue

Will my item fit in #XXX case?

Is my color in stock? Is my case size in stock?

Can you sell me case component parts?

I have a question about...

My question is not addressed...

Will case accessories fit into other cases

Do you offer bulk order discounts?

Do you offer a Military or First Responder Discount?

Expedited & Express Shipping Options

How do I apply promo/discount codes?

Track your order, update your address, or start a return.

Find the right case, foam, and accessories for your gear.

File a warranty claim or troubleshoot a case issue.

Military discounts, promo codes, tax exemptions, and partner programs.

All articles

Categories

ORDERS, SHIPPING & RETURNS

PRODUCTS & CASES

WARRANTY & PRODUCT SUPPORT

DISCOUNTS & PROGRAMS

FAQ