ORDERS, SHIPPING & RETURNS
Track your order, update your address, or start a return.
Where is my order?
You can track your order anytime by clicking on Track Your Order. A shipping confirmation email with your tracking number is sent as soon as your order leaves our warehouse. Use the tracking link in that email to see real-time delivery status. Tracki
Free shipping — how it works
Free standard shipping applies to orders over $300 after discounts, shipping to addresses in the contiguous 48 US states. What qualifies. If free shipping should have applied to your order and wasn't offered, contact [email protected] before pla
Do you ship internationally?
Condition 1 primarily ships within the United States. International shipping is available for select countries and will appear as an option at checkout if your destination qualifies. What to expect on international orders. Country not available at ch
How to cancel or modify an order
Contact [email protected] with your order number as soon as possible. Orders are processed quickly, and changes cannot be guaranteed once an order is in the fulfillment queue. Cancellations. Changing an item. To change a product, size, or color
What is shipping protection?
Shipping protection is an optional add-on available at checkout. It covers your order against loss, theft, or damage during transit. What it covers. Filing a claim. Email [email protected] with your order number, a description of the issue, and
I received the wrong item
Do not ship anything back before contacting us. Email [email protected] with:. We will respond within 1 business day with the next steps. Ordered the wrong item yourself?. Start an exchange through the Returns & Exchanges portal at condition1.co
Something is missing from my order
Check for multiple shipments first. Orders that include a case plus accessories, or multiple cases, often ship in separate packages with separate tracking numbers. Check your shipping confirmation email for all tracking numbers before assuming an ite
Returns and exchanges
Condition 1 accepts returns on orders placed at condition1.com within 60 days of the order date. This policy applies to condition1.com orders only and does not cover wholesale orders or purchases made through third-party retailers. How to start a ret
Do you ship to PO boxes?
Condition 1 ships via FedEx for most orders; FedEx does not deliver to PO boxes, so a physical street address is required at checkout. Military APO/FPO addresses. APO and FPO military addresses are also not supported at this time, as they require USP
What items are non-refundable?
The following items cannot be returned:
What are the refund options?
The following refund options are supported:
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after